:root{--ink:#23182a;--muted:#716779;--line:#e2dbe6;--bg:#f7f2fa;--card:#fff;--brand:#652783;--brand-dark:#4a1b62;--danger:#b42318;--success:#157347;--shadow:0 10px 30px rgba(61,28,76,.08)}
*{box-sizing:border-box}body{margin:0;background:var(--bg);color:var(--ink);font-family:system-ui,-apple-system,Segoe UI,Roboto,sans-serif;line-height:1.5}.topbar{height:68px;background:#fff;border-bottom:1px solid var(--line);display:flex;align-items:center;justify-content:space-between;padding:0 max(20px,calc((100vw - 1120px)/2));gap:20px}.brand{font-weight:800;font-size:1.25rem;color:var(--ink);text-decoration:none;display:flex;align-items:center;gap:9px}.brand img{width:34px;height:34px;border-radius:8px}.topbar nav{display:flex;align-items:center;gap:20px}.topbar nav a,.link-button{color:var(--brand);font:inherit;text-decoration:none}.inline{display:inline}.link-button{border:0;background:none;padding:0;cursor:pointer}.container{max-width:1120px;margin:0 auto;padding:44px 20px 72px}footer{text-align:center;color:var(--muted);padding:30px}.hero{text-align:center;max-width:650px;margin:0 auto 28px}.hero h1,.page-heading h1{font-size:clamp(2rem,5vw,3.2rem);line-height:1.1;margin:.15em 0}.eyebrow{font-size:.75rem;font-weight:800;letter-spacing:.14em;color:var(--brand);margin:0}.card{background:var(--card);border:1px solid var(--line);border-radius:16px;padding:28px;box-shadow:var(--shadow)}.form-grid{max-width:820px;margin:auto;display:grid;grid-template-columns:1fr 1fr;gap:20px}.wide{grid-column:1/-1}label{display:flex;flex-direction:column;gap:7px;font-weight:700}label span{color:var(--danger)}label small{font-weight:400;color:var(--muted)}input,select,textarea,button,.button{font:inherit;border-radius:9px;border:1px solid #c8bdce;padding:11px 12px;background:#fff;color:var(--ink)}input:focus,select:focus,textarea:focus{outline:3px solid #dbc8e5;border-color:var(--brand)}textarea{resize:vertical}.primary,.button{background:var(--brand);color:#fff;border-color:var(--brand);font-weight:750;text-decoration:none;text-align:center;cursor:pointer}.primary:hover,.button:hover{background:var(--brand-dark)}.secondary{background:#fff;color:var(--brand)}.centered{text-align:center;max-width:560px;margin:40px auto}.success-card{padding:50px}.checkmark{margin:auto;background:#dcfce7;color:var(--success);width:64px;height:64px;border-radius:50%;display:grid;place-items:center;font-size:2rem}.ticket-number{display:block;font-size:2rem;margin:12px}.login-card{max-width:430px;margin:50px auto;display:grid;gap:20px}.alert{max-width:820px;margin:0 auto 18px;padding:13px 16px;border-radius:9px;background:#f0e5f5;color:var(--brand-dark)}.alert.error{background:#fee4e2;color:var(--danger)}.alert.success{background:#dcfce7;color:var(--success)}.page-heading{display:flex;align-items:center;justify-content:space-between;gap:20px;margin-bottom:24px}.stats{display:grid;grid-template-columns:repeat(4,1fr);gap:14px;margin-bottom:20px}.stats div{background:#fff;border:1px solid var(--line);padding:20px;border-radius:13px}.stats strong,.stats span{display:block}.stats strong{font-size:1.7rem}.stats span,.muted,small{color:var(--muted)}.filters{display:grid;grid-template-columns:2fr 1fr 1fr auto;gap:10px;margin:20px 0}.ticket-list{background:#fff;border:1px solid var(--line);border-radius:14px;overflow:hidden}.ticket-row{padding:18px 20px;border-bottom:1px solid var(--line);display:flex;justify-content:space-between;gap:20px;text-decoration:none;color:var(--ink)}.ticket-row:last-child{border:0}.ticket-row:hover{background:#faf7fc}.ticket-row strong,.ticket-row small{display:block}.row-meta{text-align:right;min-width:260px}.pill{display:inline-block;border-radius:999px;padding:4px 9px;font-size:.75rem;font-weight:800;background:#eee8f1;margin-left:5px}.pill.large{font-size:.9rem;padding:8px 13px}.priority-high,.priority-urgent{background:#fee4e2;color:#b42318}.priority-normal{background:#fff3cd;color:#7a4e00}.priority-low{background:#dcfce7;color:#157347}.empty{padding:50px;text-align:center;color:var(--muted)}.back{display:inline-block;margin-bottom:18px;color:var(--brand);text-decoration:none}.detail-grid{display:grid;grid-template-columns:minmax(0,2fr) minmax(280px,1fr);gap:20px}.detail-grid>div,.detail-grid>aside{display:grid;align-content:start;gap:20px}.prose h2,.card h2{margin-top:0}dl{display:grid;grid-template-columns:1fr 1fr;gap:14px}dl div{border-bottom:1px solid var(--line);padding-bottom:8px}dt{font-size:.75rem;text-transform:uppercase;color:var(--muted);font-weight:800}dd{margin:2px 0}.preserve{white-space:pre-wrap;overflow-wrap:anywhere}.sticky{position:sticky;top:20px;display:grid;gap:16px}.note,.audit div{border-top:1px solid var(--line);padding:14px 0}.note:first-of-type,.audit div:first-of-type{border-top:0}.note p{margin:0 0 5px}.audit strong,.audit small{display:block}
.admin-row{display:flex;align-items:center;justify-content:space-between;gap:15px;border-top:1px solid var(--line);padding:14px 0}.admin-row:first-of-type{border-top:0}.admin-row strong,.admin-row small{display:block}.checkbox-field{border:0;margin:0;padding:0}.checkbox-field legend{font-weight:700;margin-bottom:3px}.checkbox-field>small{display:block;margin-bottom:10px}.checkbox-group{display:grid;grid-template-columns:repeat(auto-fit,minmax(190px,1fr));gap:9px}.check-option{display:flex;flex-direction:row;align-items:center;gap:9px;border:1px solid var(--line);border-radius:9px;padding:11px;background:#fff;font-weight:600;cursor:pointer}.check-option:has(input:checked){border-color:var(--brand);background:#f7effa}.check-option input{width:1.15rem;height:1.15rem;accent-color:var(--brand)}.check-option span{color:var(--ink)}.heading-actions{display:flex;align-items:center;justify-content:flex-end;gap:9px;flex-wrap:wrap}.heading-actions form{margin:0}.ticket-update-card,.handoff{display:grid;gap:14px}.public-ticket{max-width:820px;margin:0 auto;display:grid;gap:20px}.public-ticket .page-heading{margin-bottom:0}.private-link-notice{text-align:center;color:var(--muted);font-size:.9rem}
@media(max-width:760px){.container{padding-top:28px}.form-grid,.detail-grid{grid-template-columns:1fr}.wide{grid-column:auto}.stats{grid-template-columns:1fr 1fr}.filters{grid-template-columns:1fr}.ticket-row{display:block}.row-meta{text-align:left;min-width:0;margin-top:10px}.pill{margin-left:0;margin-right:5px}.page-heading{align-items:flex-start}.topbar{height:auto;padding-block:16px;align-items:flex-start}.topbar nav{flex-direction:column;align-items:flex-end;gap:7px}dl{grid-template-columns:1fr}.sticky{position:static}}